Webinar on Demand - Telemedicine: Risk Management and Patient Safety Implications

Webinar on Demand - Telemedicine: Risk Management and Patient Safety Implications

Webinar On Demand
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Online Course | Specialties: Family Medicine, Hospitalist, Internal Medicine
Released: 2/26/2021
Expires: 2/25/2023
Max Credits: 1.0
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Jake Kocienda, JD
Hartford, CT
Presenter Bio
Mr. Kocienda (Jake) has extensive experience in the areas of medical and professional malpractice. He focuses on defending physicians, nurses, and healthcare institutions in matters involving particularly complex medical issues. Working intimately with medical professionals to develop compelling and effective defense strategies, Mr. Kocienda has earned an excellent reputation among medical professionals, judges, and plaintiff and defense counsel throughout the state. He is a member of the Connecticut and Massachusetts bars, and actively practices in the federal U.S. District Court, District of Connecticut and United States Second Circuit Court of Appeals.

Activity Planners
Mark J. Hakim, BS, MA, MBA, CPHRM
Director, Risk Management & Patient Safety Educational Strategy
East Lansing, MI

Kathryn Schaefer, MSN, RN, CPHRM, CHCP
Associate Director, Education Quality and Compliance
East Lansing, MI

Learning Objectives
Upon completion, participants should be able to:

  • Recognize the benefits and risks of providing care through virtual healthcare visits.
  • Identify the importance of risk stratification, timely follow-up, and appropriate documentation in telemedicine.
  • Employ risk management strategies that promote patient safety and clinical diagnostics in a virtual care environment.

Target Audience
This webinar is intended for physicians, nurses, risk managers, quality managers, patient safety officers, performance improvement staff members, administrators, pharmacists, legal counsel, front-line staff members, and any other interested parties.
Statement of Need
Many providers are unaware of the steps that are required and/or recommended to ensure timely, safe, and effective care for telemedicine patients. In addition, many providers believe they can conduct a virtual visit in a manner that is almost identical to an in-person visit, without being cognizant of the inherent risks or the steps they can take to reduce these risks.

Accreditation/Designation Statements
Med-IQ is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Med-IQ designates this enduring activity for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Med-IQ is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

This nursing activity has been approved for up to 1.0 contact hour.

The education is powered by Med-IQ, a Coverys company, and a leading CME/CNE-accredited risk management and clinical medicine education provider.

Nurse practitioners, physician assistants, and other healthcare professionals who successfully complete the activity will receive a Statement of Participation indicating the maximum credits available.

Instructions to Receive Credit
To receive credit, review the introductory CME/CNE material, watch the webinar, and complete the evaluation.

Initial Release Date: 2/26/2021
Expiration Date: 2/25/2023
Estimated Time to Complete This Activity: 60 minutes

Disclosure Policy
Med-IQ requires any person in a position to control the content of an educational activity to disclose all relevant financial relationships with any commercial interest. The ACCME defines “relevant financial relationships” as those in any amount occurring within the past 12 months, including those of a spouse/life partner, that could create a conflict of interest (COI). Individuals who refuse to disclose will not be permitted to contribute to this CME activity in any way. Med-IQ has policies in place that will identify and resolve COIs prior to this educational activity. Med-IQ also requires faculty to disclose discussions of investigational products or unlabeled/unapproved uses of drugs or devices regulated by the US Food and Drug Administration.

Disclosure Statement
The content of this activity has been approved for compliance. The faculty and contributors have indicated the following financial relationships, which have been resolved through an established COI resolution process, and have stated that these reported relationships will not have any impact on their ability to give an unbiased presentation.

Jake Kocienda has indicated no real or apparent conflicts.

The activity planners have no financial relationships to disclose.
Statement of Evidence-Based Content
Educational activities that assist physicians in carrying out their professional responsibilities more effectively and efficiently are consistent with the ACCME definition of continuing medical education (CME). As an ACCME-accredited provider of CME, Med-IQ has a policy to review and ensure that all the content and any recommendations, treatments, and manners of practicing medicine in CME activities are scientifically based, valid, and relevant to the practice of medicine. Med-IQ is responsible for validating the content of the CME activities it provides.
Med-IQ is not liable for any decision made or action taken in reliance upon the information provided through this activity.
Contact Information
For questions or comments about this activity, please contact Med-IQ. Call (toll-free) 866 858 7434 or email

For assistance with connecting to the webinar, please call 800.313.5888, and choose option 7.

System Requirements



  • Operating system - Med-IQ supports the current operating system, plus two prior releases:
    • Android (eg, Samsung Galaxy)
    • Apple (eg, iPhone/iPad)
  • Browsers - Med-IQ supports the default browser for the applicable operating system release, plus two prior releases:
    • Android (Chrome)
    • Apple (Safari)

Applications & Software

For technical assistance, please refer to our Support Manual.

The information provided through this activity is for educational purposes only. This information is intended to provide general guidelines for risk management. It is not intended and should not be construed as legal or medical advice.

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© 2021 Med-IQ, Inc

Continue With Other Courses in This Series


Here are the key takeaways from this activity. Deeper insights and evidence, plus an opportunity to receive credit, are available at the "Get Credit" button below.

  • Telemedicine use increased dramatically in 2020 and is expected to remain in increased use even after the COVID pandemic ends
  • Malpractice cases involving telemedicine have been scant to date; however, more litigation may arise due to the dramatically increased volume of patient care offered via telemedicine and the limitations unique to virtual visits
  • To mitigate the risks associated with using telemedicine, healthcare professionals are advised to:
    • Adhere to all state and federal laws and regulations
    • Be cautious about treating or prescribing to a patient located out of state
    • Ensure that the technology and platform will enable a successful and legally compliant telemedicine service
    • Train their staff, making sure everyone is on the same page with protocols
    • Conduct telemedicine visits in a quiet, secure location that ensures privacy
    • Educate patients about the process and obtain informed consent
    • Use communication tools, such as the teach-back method, to verify patient understanding
    • Encourage patients to ask questions
    • Be diligent about follow-up visits, and the review of test results and imaging reports
    • Document visit specifics, including the location of the provider and the patient
    • Ensure that patients know how to contact them with post-visit questions and concerns

By clicking "Continue," you confirm that you have reviewed the CME information.


Unless otherwise indicated, photographed subjects who appear within the content of this activity or on artwork associated with this activity are models; they are not actual patients or doctors.

The information provided through this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a physician relative to diagnostic and treatment options of a specific patient’s medical condition.

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