Webinar on Demand - Ready for Anything: A High-Reliability Approach to Patient Safety

Webinar on Demand - Ready for Anything: A High-Reliability Approach to Patient Safety

Webinar On Demand
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Online Course | Specialties: Family Medicine, Hospitalist, Internal Medicine, Pediatrics
Released: 11/6/2020
Expires: 11/5/2022
Max Credits: 1.0
Continue to Course Read Abstract

Allan Frankel, MD
Chief Executive Officer,
Safe & Reliable Healthcare
Senior Advisor for Reliability and Safety,
NHS UK and Scotland; the Military Health System; Kaiser Permanente; Mayo Clinic
Evergreen, CO

Todd Krupa, MA, MPSL
Senior HRO Expert,
Safe & Reliable Healthcare
Evergreen, CO
Presenter Bio
Todd Krupa is a high-reliability and patient safety expert who develops evidence-based content and facilitates comprehensive application of error-science principles, strategies, and tactics for healthcare leaders, physicians, and clinical and non-clinical staff members in an effort to reduce preventable harm to patients and those who care for them. Mr. Krupa served as director of patient safety at Wake Forest Baptist Health in Winston-Salem, North Carolina. He also was a national leader and former educator for culture transformation in the Children's Hospitals Solutions for Patient Safety collaborative, a group of more than 100 facilities teaming up to eliminate harm in children’s hospitals. He has spoken at national and international conferences on patient safety and high reliability-related topics, including culture change, leadership, education, sustainment and coaching, event analysis, fair outcomes for mistakes, communication, and more. He’s a certified TeamSTEPPS Master Trainer.

Dr. Allan Frankel is a globally recognized high-reliability expert with a deep focus on leadership and culture change. Over the last three decades, Dr. Frankel has assessed more than 500 organizations and trained and certified more than 3,000 healthcare leaders and managers in safety and reliability. As senior faculty for the IHI and the Intermountain Advanced Training Program [ATP], Dr. Frankel has designed and led well-published efforts to transform national health systems, large health plans with millions of members, and integrated care delivery systems in North America, the NHS UK and Scotland, Hong Kong, and the Gulf Region. Dr. Frankel continues to serve as a senior advisor for reliability and safety for the NHS UK and Scotland, the Military Health System, Kaiser Permanente, Mayo Clinic, and several other leading systems.

Activity Planners
Carol Latter, BJ
Content Writer
Hartford, CT

Mark Hakim, BS, MA, MBA, CPHRM
Director of Risk Management and Patient Safety
East Lansing, MI

Kathryn Schaefer, MSN, RN, CPHRM
Associate Director, Education Quality and Compliance
East Lansing, MI

Learning Objectives
Upon completion, participants should be able to:

  • Review key components of a framework for high reliability
  • Employ strategies to develop and sustain high-reliability environments (huddles, rounding, visual management, etc.)
  • Discuss how high-reliability organizations benefit during crises
  • Use high-reliability strategies during the respond, recover, and reopening phases of a pandemic
  • Identify assessments and measurements for high-reliability readiness and sustainment

Target Audience
This webinar is intended for physicians, nurses, risk managers, quality managers, patient safety officers, performance improvement staff members, administrators, pharmacists, legal counsel, front-line staff members, and any other interested parties.
Providership Statement
Provided by Med-IQ, a Coverys company.
Accreditation/Designation Statements
Med-IQ is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Med-IQ designates this enduring activity for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Med-IQ is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

This nursing activity has been approved for up to 1.0 contact hour.

Other healthcare professionals who successfully complete the activity will receive a Statement of Participation indicating the maximum credits available.

Instructions to Receive Credit
To receive credit, review the introductory CME/CNE material, watch the webinar, and complete the evaluation.

Initial Release Date: November 6, 2020
Expiration Date: November 5, 2022
Estimated Time to Complete This Activity: 60 minutes

Disclosure Policy
Med-IQ requires any person in a position to control the content of an educational activity to disclose all relevant financial relationships with any commercial interest. The ACCME defines “relevant financial relationships” as those in any amount occurring within the past 12 months, including those of a spouse/life partner, that could create a conflict of interest (COI). Individuals who refuse to disclose will not be permitted to contribute to this CME activity in any way. Med-IQ has policies in place that will identify and resolve COIs prior to this educational activity. Med-IQ also requires faculty to disclose discussions of investigational products or unlabeled/unapproved uses of drugs or devices regulated by the US Food and Drug Administration.

Disclosure Statement
The content of this activity has been approved for compliance. The faculty and contributors have indicated the following financial relationships, which have been resolved through an established COI resolution process, and have stated that these reported relationships will not have any impact on their ability to give an unbiased presentation.

Allan Frankel, MD
Salary: CEO of Safe and Reliable Care LLC
Ownership interest (stocks/stock options – excluding mutual funds): CEO of Safe and Reliable Care LLC

Todd Krupa, MA, MPSL, has indicated no real or apparent conflicts.

The reviewers and other activity planners have no financial relationships to disclose.
Statement of Evidence-Based Content
Educational activities that assist physicians in carrying out their professional responsibilities more effectively and efficiently are consistent with the ACCME definition of continuing medical education (CME). As an ACCME-accredited provider of CME, it is the policy of Med-IQ to review and ensure that all the content and any recommendations, treatments, and manners of practicing medicine in CME activities are scientifically based, valid, and relevant to the practice of medicine. Med-IQ is responsible for validating the content of the CME activities it provides. Specifically, (1) all recommendations addressing the medical care of patients must be based on evidence that is scientifically sound and recognized as such within the profession; (2) all scientific research referred to, reported, or used in CME in support or justification of a patient care recommendation must conform to generally accepted standards of experimental design, data collection, and analysis.
Med-IQ is not liable for any decision made or action taken in reliance upon the information provided through this activity.
Contact Information
For questions or comments about this activity, please contact Med-IQ. Call (toll-free) 866.858.7434 or email

For assistance with connecting to the webinar, please call 800.313.5888, and choose option 7.

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The information provided through this activity is for educational purposes only. This information is intended to provide general guidelines for risk management. It is not intended and should not be construed as legal or medical advice.

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Here are the key takeaways from this activity. More details and examples, plus an opportunity to receive credit, are available at the "Get Credit" button below.

  • The COVID-19 pandemic has created a lot of uncertainty—particularly in the healthcare sector, which is tasked with preventing, treating, and containing a novel, highly contagious disease about which much remains unknown.
  • A high-reliability culture can equip providers to deal with crisis situations, increase patient safety, and reduce the chance of harm.
  • To mitigate the risks associated with preparing for and dealing with high-risk events, healthcare professionals must be able to understand and answer the following questions:
    • What are the prerequisites for high reliability?
    • How can high-reliability organizations benefit during crises?
    • What high-reliability strategies are most critical during the various phases of a pandemic or other public health crisis?
    • What role do “fair outcomes,” reduced variability, innovation, and continuous learning have in a high-reliability model?
    • Why is “preoccupation with failure” so important?

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Unless otherwise indicated, photographed subjects who appear within the content of this activity or on artwork associated with this activity are models; they are not actual patients or doctors.

The information provided through this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a physician relative to diagnostic and treatment options of a specific patient’s medical condition.

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