Healthcare Crisis Management: Preparing for Potential Litigation in a Pandemic and Post-Pandemic World

Healthcare Crisis Management: Preparing for Potential Litigation in a Pandemic and Post-Pandemic World

Webinar On Demand
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Online Course | Specialties: Family Medicine, Hospitalist, Internal Medicine
Released: 3/30/2022
Expires: 3/29/2024
Max Credits: 1.0

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Sandra Cianflone, Esq.
Hall Booth Smith, PC
Atlanta, GA

Sandra Mekita Cianflone is a partner in the Atlanta office of Hall Booth Smith. Her practice primarily focuses on defending hospitals, healthcare institutions, physicians, nurses, and institutional employees in medical malpractice actions, from case inception through trial.

Atty. Cianflone is part of Hall Booth Smith’s National Trial Counsel team and has litigated cases across the country. She also provides national risk management and crisis management services across the healthcare industry. These services have guided clients through tumultuous regulatory and statutory schemes by providing efficient approaches that assist with public/community relations, litigation preparation, defense alternatives, and effective case management. She is also a chair of the firm’s Coronavirus taskforce.

Before joining Hall Booth Smith, Atty. Cianflone practiced in New York with Martin Clearwater & Bell, LLP, the oldest medical defense and healthcare firm in the state of New York.

She also has experience navigating complex regulatory schemes, having served as Morgan Stanley’s chief compliance officer under the general counsel, where she ensured compliance with proposed and finalized rules promulgated by various financial regulatory agencies related to the Dodd-Frank Act. In that role, Atty. Cianflone evaluated complex statutes and rules, formulated action plans, and oversaw the implementation of systems, processes, and procedures to bring the company into compliance.

Atty. Cianflone received her Juris Doctor degree from Pace University School of Law and her undergraduate degree from Fairleigh Dickinson University.

Activity Planners
Mark J. Hakim, BS, MA, MBA, CPHRM
Director, Risk Management & Patient Safety Educational Strategy
East Lansing, MI

Kathryn Schaefer, MSN, RN, CPHRM, CHCP, FASHRM
Associate Director, Education Quality and Compliance
East Lansing, MI

Learning Objectives
Upon completion, participants should be able to:

  • Discuss federal and state-specific immunity for care provided during the COVID-19 pandemic.
  • Identify the types of litigation that a practice or organization might expect from the COVID-19 pandemic.
  • Describe strategies to mitigate the litigations that may stem from the COVID-19 pandemic.

Target Audience
This webinar is intended for physicians, nurses, risk managers, quality managers, patient safety officers, performance improvement staff, administrators, pharmacists, legal counsel, front-line staff, and any other interested parties.

Statement of Need
The COVID-19 pandemic has created supply shortages, patient surges, and staff shortages that have forced healthcare organizations to adopt crisis standards of care. At the same time, federal and state laws and executive orders have been enacted that grant healthcare organizations and professionals immunity from liability for adverse outcomes attributable to the public health emergency. However, state-specific immunities vary and continuously change as the pandemic evolves. Moreover, immunities are pleaded after a case begins, so healthcare organizations and professionals must have medical record and institutional documentation to put the care in context. Both healthcare organizations and professionals need to know about current trends in litigation, how crisis standards of care are applied in court, the complex interplay between various federal and state laws, and effective risk management strategies.

Provided by Med-IQ, a Coverys company.
Accreditation/Designation Statements
Med-IQ is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Med-IQ designates this enduring material for a maximum of 1.0 AMA PRA Category 1 Credit™. Physicians should claim only credit commensurate with the extent of their participation in the activity.

Med-IQ is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

This nursing activity has been approved for up to 1.0 contact hour.

Nurse practitioners, physician assistants, and other healthcare professionals who successfully complete the activity will receive a Statement of Participation indicating the maximum credits available.

Instructions to Receive Credit
To receive credit, review the introductory CME/CNE material, watch the webinar, and complete the evaluation.

Complete your evaluation and click on the “Continue” button to download your certificate.

Initial Release Date: March 30, 2022
Expiration Date: March 29, 2024
Estimated Time to Complete This Activity: 60 minutes

Disclosure Policy
Med-IQ requires any person in a position to control the content of an educational activity to disclose all relevant financial relationships with any commercial interest. The ACCME defines “relevant financial relationships” as those in any amount occurring within the past 24 months, including those of a spouse/life partner, that could create a conflict of interest (COI). Individuals who refuse to disclose will not be permitted to contribute to this CME activity in any way. Med-IQ has policies in place that will identify and resolve COIs prior to this educational activity.

Disclosure Statement
The content of this activity has been reviewed and approved for compliance. The faculty and contributors have indicated the following financial relationships, which have been mitigated through an established COI mitigation process, and have stated that these reported relationships will not have any impact on their ability to give an unbiased presentation.

Sandra Cianflone, Esq., has no financial relationships to disclose.

The reviewers and other activity planners have no financial relationships to disclose.
Statement of Evidence-Based Content
Educational activities that assist physicians in carrying out their professional responsibilities more effectively and efficiently are consistent with the ACCME definition of continuing medical education (CME). As an ACCME-accredited provider of CME, Med-IQ has a policy to review and ensure that all the content and any recommendations, treatments, and manners of practicing medicine in CME activities are scientifically based, valid, and relevant to the practice of medicine. Med-IQ is responsible for validating the content of the CME activities it provides. Specifically, (1) all recommendations addressing the medical care of patients must be based on evidence that is scientifically sound and recognized as such within the profession; (2) all scientific research referred to, reported, or used in CME in support or justification of a patient care recommendation must conform to generally accepted standards of experimental design, data collection, and analysis.
Med-IQ is not liable for any decision made or action taken in reliance upon the information provided through this activity.
Contact Information
For questions or comments about this activity, please contact Med-IQ. Call (toll-free) 866 858 7434 or email

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The information provided through this activity is for educational purposes only. This information is intended to provide general guidelines for risk management. It is not intended and should not be construed as legal or medical advice.

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Do you wonder how the various existing (eg, EMTALA) and COVID-19-related (eg, PREP Act, state-specific immunity) legislation might be applied to care provided during the current pandemic? Are you concerned about current staff and supply shortages and how these might impact medical malpractice litigation? If you answered “Yes” to either of these questions, then this webinar is for you. Join us as Attorney Sandra Cianflone from Hall Booth Smith LLC discusses litigation trends, the application of crisis standards of care, and the interplay between the myriad rules, and suggests risk mitigation strategies to protect you and your institution from medical malpractice lawsuits during these challenging times.

By clicking "Continue," you confirm that you have reviewed the CME information.


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